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FAQ

Do you charge for shipping?

If your order is over 100€ you get free standard shipping within 6 business days.

Please be advised that our business days are Monday to Friday - We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.

 

How do I return my order?

Here’s how to make a return:

1. Please contact us at info@faifa.at and tell us your full name and your order number.

2. We will then get in touch with you and send you all further details via email.

3. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

4. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

5. You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost.

All items must be returned, unworn and with all original packaging and tags attached within 30 days from delivery date.

 

Anything else?

Please do not hesitate to contact us at info@faifa.at if you have any questions about the products, shipping, sizes, colors or anything else.